Deleting your data

Effective 10 October 2026

How to ask

Write to support@theswitchboardinbox.com with the subject "Data deletion request". Please tell us:

• the name of the practice you messaged;
• the account or handle you used, such as your Facebook or Instagram name, your TikTok handle, the name you gave in the website chat, or the email address you wrote from;
• what you would like deleted. If you do not say, we will delete everything we can find for you.

We may ask you to confirm that the account or address is yours before we act, so that nobody else can have your information deleted or handed over.

What we delete

We delete the messages you sent and received through the practice's Switchboard inbox, your contact record, and any details we saved from your conversations, such as your name, handle, email address or phone number. Information that the practice keeps in other systems, such as its booking calendar, is held by those services and is not ours to delete, so we will tell you which ones to contact.

How long it takes

We confirm your request when we receive it and answer within 45 days, and usually much sooner. Encrypted backups are replaced on their normal schedule and are not kept longer than the period stated in the privacy policy. Where the law requires us to keep something, we will say what and why.

Removing the connection from Facebook, Instagram or TikTok

You can also remove Switchboard's access from your own account at any time. On Facebook, open Settings, then Apps and Websites, and remove the app. On Instagram, open Settings, then Apps and Websites. On TikTok, remove it from the connected apps in your account settings. Removing the connection stops new information reaching us, and you can still send us a deletion request for what we already hold. Our privacy policy explains what we collect and why.

Contact us

The Switchboard Inbox, operated by Dante Nwokeocha
Email: support@theswitchboardinbox.com