Terms of service

Effective 10 October 2026

1. Accepting these terms

By using Switchboard, or by signing up a practice to use it, you agree to these terms and to our privacy policy. If you are agreeing for a practice or other business, you confirm that you have the authority to do so. If you do not agree, please do not use the service.

2. The service

Switchboard is an inbox and scheduling tool for small practices. It brings messages from the channels a practice connects into one place and shows booking details from the practice's own booking system beside each conversation. It can also send reminders and follow-ups under rules the practice sets. Each practice is set up on its own private server and database.

We are a small operation and some features, such as particular messaging channels, depend on approval from the platforms that run them. We describe what works today on the product page, and a channel is only available once its platform has approved access.

3. Accounts and staff

The practice's owner decides who can sign in and what each person can see. Keep sign-in details private, give each person their own account, and remove people who no longer need access. Invitation links work like passwords, so send them only to the person they are for. You are responsible for what is done under your practice's accounts. Tell us promptly if you think an account has been misused.

4. Acceptable use

Use Switchboard lawfully and in good faith. In particular, do not:

• send spam, or message people who have not agreed to hear from you where the law or a platform's rules require that they have;
• harass, threaten or deceive anyone, or use the service for anything illegal;
• try to break into, overload or reverse-engineer the service, or reach another practice's data;
• use the service to build a competing product, or resell access to it, without our written agreement.

We may pause an account that puts the service or other people at risk, and we will tell you why when we can.

5. Your data

The messages, contacts, appointment details, notes and settings a practice puts into Switchboard belong to the practice. We use them only to run the service for that practice, as described in the privacy policy, and we do not sell them or use them for advertising. You give us permission to store and process that information for this purpose.

You are responsible for having a proper basis to hold and message the people in your inbox, including any consent the law requires for reminders and follow-ups. If you ask, we will help you export your data, and we will delete it from the service when the agreement ends, as set out in section 14. People who have messaged a practice can ask for their own information to be deleted on our data deletion page.

6. Other platforms

Switchboard connects to services run by others, such as your website, your email provider, your online booking system, and social platforms like Facebook, Instagram and TikTok. Those services have their own terms, and the practice must follow them, including their messaging rules and time limits on when a business may reply. We do not control those services. If one changes its rules, ends access, or has an outage, the related feature may stop working, and we are not responsible for that. Connections to your accounts there are made with your permission and you can remove them at any time.

7. Optional AI features

Some features can draft replies or answer website visitors using an AI provider. They are off until the practice's owner switches them on and supplies the provider connection. AI output can be wrong, incomplete or badly judged. Review it before it goes to a client, and do not rely on it for medical, legal or financial advice. The practice is responsible for what is sent in its name. When these features are on, the text needed for the task is sent to the provider you chose, under that provider's terms.

8. Health information

Switchboard is a messaging and scheduling tool, not a medical record system, and we do not currently offer a business associate agreement under HIPAA. Practices that are covered by health privacy laws are responsible for deciding what they store in Switchboard and for meeting their own legal duties. If you are unsure, keep clinical detail out of messages and notes, and ask us what is available before you start. Do not switch on the AI features for conversations that contain health information unless you have the agreements in place that your situation requires.

9. Fees

Our current prices are on the pricing page. The fees, billing period and any trial or early-access terms for your practice are agreed with you in writing before you start, and the written agreement wins over the pricing page if they differ. Fees are charged in US dollars, are not refundable once a period has begun unless we say otherwise in writing, and do not include taxes. Costs of other services you connect, such as your booking system, email provider or AI provider, are paid by you directly to them. We will give you at least 30 days' notice before changing your fees.

10. Availability and changes

We aim to keep Switchboard running and to back it up every night, but we cannot promise it will always be available or free of errors. We may update, improve or remove features, and we will try to give notice of changes that matter. Take care to keep your own copy of anything you cannot afford to lose.

11. No warranty

Switchboard is provided "as is" and "as available". To the fullest extent the law allows, we do not make promises beyond those written in these terms, including promises that the service will meet a particular need, be uninterrupted, or be free of errors, and we do not guarantee that any message will be delivered, read, or answered.

12. Limit of liability

To the fullest extent the law allows, we are not liable for indirect or consequential losses, such as lost bookings, lost profit, or loss of goodwill, and our total liability for any claim relating to the service is limited to the fees the practice paid us in the three months before the claim arose. Nothing in these terms limits liability that the law does not allow to be limited.

13. Responsibility for your use

The practice is responsible for the content it sends, the people it contacts, and the way it uses the service. If a claim is brought against us because of that, for example because a message was sent without a required consent, the practice agrees to cover the reasonable costs and losses that result, as far as the law allows.

14. Ending the service

You can stop using Switchboard at any time by telling us in writing, and we can end or pause the service for a practice by giving reasonable notice, or immediately if the terms are seriously broken. When an agreement ends we will make your data available for export for 30 days, then delete it from the live service. Encrypted backups are replaced on their normal schedule and are not kept longer than the period stated in the privacy policy. Sections that by their nature should continue, such as the limits on liability, will continue.

15. Governing law

These terms are governed by the laws of the United States and of the state in which The Switchboard Inbox is based, without regard to conflict-of-law rules. Before bringing a formal claim, please write to us and give us a fair chance to put things right. We aim to resolve most issues that way.

16. Changes to these terms

If we change these terms in a way that matters, we will update the effective date at the top and tell the practices that use Switchboard before the change takes effect. Using Switchboard after the change means you accept the updated terms.

17. Contact us

The Switchboard Inbox, operated by Dante Nwokeocha
Email: support@theswitchboardinbox.com